Returns and Refunds
Returns and Refunds Policy
Thank you for shopping at GoodnessPacks.
If you are not entirely satisfied with your purchase, we're here to help.
We want you to be totally satisfied with our products and services.
There may be times when you need to return your online purchase. Our Returns Policy is designed to assist you in returning your product.
Our products can be returned within 15 days of the original delivery of the product. A new product may be exchanged for another product or returned for a refund.
When to return a product?
We offer you a replacement, credit or refund where products have a major failure, such as:
- When they are faulty
- Wrongly described
- Different from a sample shown to you; or
- Do not do what they are supposed to do
Where to return a product?
You can initiate the return process by sending an email to firstname.lastname@example.org. Our returns department will send you a prepaid return shipping label.
What information do I need to return a product?
Before you return a product, please make sure that:
- The product was purchased in the last 21 days
- The product is in its original packaging
- The product isn't used or damaged
- You obtained a return shipping label from us. (do not mail the parcel back without initiating the return)
To obtain a Return Shipping Label, contact us:
- By email: email@example.com
We appreciate your business and want you to be completely satisfied with your purchase. If for any reason you wish to make a return, we will be happy to help you.We offer 15 days Free returns.
- Full Refund: We are happy to offer you full refund of your purchased product provided
(a) we received the product within 15 days of receipt of purchase,
(b) items must be in new, unused and resellable condition
(c) all tags must be attached and original packaging must be included.
- Partial or no Refund: Any items received between 15 - 22 days after the receipt of purchase will be issued a full/partial refund. A 10% fees is added if the return has been initiated after 15 days of receipt of the package and will be deducted from the final refund. Items received later than 22 days will not be eligible for return or refund. In case of an incorrect delivery and/or unintentional purchase buyer does not have the right to claim for either a return or refund.
- Shipping cost on returns: All returns are Free and we send a prepaid return shipping label. We will send a return label via email, however, the final refund will be only issued once the package has been approved after inspection at our warehouse.
- Damaged/Used/Defective Products: It is buyer’s responsibility to ensure we get the product in re-sellable condition. In case of receiving damaged/defective/used products as return we reserve the right to annul the return claim whilst keeping the full price of the sold product.
Wrong/Damaged Item Delivery: In cases when the received item is not as described on our store or is damaged during transit. The buyer is eligible for free returns and full refund within 15 days return window.
- We offer returns on all orders, however orders delivered correctly are subject to restocking fees of 10% or $15 whichever is larger.
Instruction for preparing the return
Please keep in mind the following things while preparing your return:
- Securely pack your return merchandise to protect it from damage during shipping.
- Please use our provided return label, as packages sent without our return label will be refused and ineligible for refund or store credit.
- Our support team will send you detailed instructions about dropping your package to your nearest UPS/USPS office.
How long does it take to get the refund?
Your refund will be processed once your product has been successfully returned and inspected by our team. Please allow 3-5 business days for your refund to then be processed back to your payment service provider (e.g. Paypal).
Please note that the time taken for a payment services provider to provide you with your refund can vary depending on paypal policies and we do no have any control over it.
For cancelling your order, you should email to firstname.lastname@example.org within 24 hours of placing the order. All orders are shipped in 24 hours time and once shipped, it is has not possible to cancel the order. In cases the cancellation is received after 24 hours and package has been shipped, the buyer will be charged a restocking fees and return shipping fees @ 10% of order total or $15 whichever is larger.
For any queries related to your orders please feel free to contact our 24/7 customer support team via email.